Terms Conditions

Terms and Conditions for Excellent Gems

These terms and conditions (the "Terms") govern your use of the Excellent Gems website and the purchase of products from Excellent Gems. By accessing our website and making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. Agreement

By using our website and purchasing our products, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree with any of these terms, please do not use our website or make a purchase.

2. Product Information

2.1. We strive to provide accurate and up-to-date product information, including gemstone descriptions, prices, and availability. However, we do not guarantee the accuracy of such information and reserve the right to correct errors, update information, or cancel orders if necessary.

2.2. Gemstone images on our website may not represent the exact color or appearance of the product due to variations in screen display and lighting conditions.

3. Ordering and Payment

3.1. When you place an order, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order for any reason.

3.2. All payments are processed securely, and we accept various payment methods as listed on our website.

4. Shipping and Delivery

4.1. We will make every effort to process and ship your order promptly. However, shipping times may vary, and we are not responsible for any delays caused by third-party shipping services.

4.2. You are responsible for providing accurate shipping information. Any additional costs incurred due to incorrect information may be charged to you.

5. Returns and Exchanges

5.1. We offer a return and exchange policy as specified on our website. Please review our return policy for detailed information on returns and exchanges.

5.2. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

6. Warranty

6.1. We offer a limited warranty on our products. Please refer to our warranty policy for detailed information.

7. Privacy

7.1. We value your privacy and handle your personal information in accordance with our Privacy Policy.

8. Intellectual Property

8.1. All content on our website, including images, text, logos, and designs, is protected by copyright and other intellectual property laws. You may not use our content without our written permission.

9. Limitation of Liability

9.1. We are not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of our website or the purchase of our products.

10. Governing Law

10.1. These Terms and any disputes arising from your use of our website or products are subject to the laws of the jurisdiction in which Excellent Gems is located.

11. Changes to Terms

11.1. We reserve the right to update, modify, or change these Terms at any time. It is your responsibility to review these Terms periodically to stay informed about any changes.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Excellent Gems. If you have any questions or concerns, please contact us through the provided contact information on our website.